Frequently Asked Questions
Everything you need to know about shopping with Benchmark.
How do I determine the right size for my order?
Each product page features a detailed 'Size Guide' with specific measurements. As a general rule, our Benchmark signature fit is true to size, but we recommend checking the garment dimensions for oversized or slim-fit styles.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
What payment methods do you accept?
Benchmark accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your garments ethically sourced?
Quality and ethics are at the core of Benchmark. We partner exclusively with Fair Trade Certified factories and prioritize sustainable materials like organic cotton and recycled polyester in our collections.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to our real-time tracking portal.